If your P2P deposit didn’t go through, you should have received a notification to your account’s registered email address. The most common reason for a deposit to be declined is because one (or more) of the following pieces of information do not match:
- Destination of your deposit
- The amount
- Receiver's name
- Sender's name
- Control / reference / order number
- The state where the money is coming from
- Your phone number
Make sure the details you submitted in the Cashier are matching what you provided to the P2P agency. If there is anything that doesn’t match, this needs to be corrected by contacting the agency directly.
However, if the information you gave to the agency is correct, the error could be on Galaxy's end. In that case, please contact our team through Live Chat.
Transactions that are resubmitted because of invalid information the first time may be delayed up to 30 minutes.
A transaction can be resubmitted a total of 3 times in a 24-hour period.