Bitcoin (BTC) and Bitcoin Cash (BCH) are not the same, and it is important to always be aware that you can only send Bitcoin to a Bitcoin address.
We do not accept Bitcoin Cash for depositing and withdrawing.
We highly recommend double-checking every time you start a transaction.
If you send Bitcoin to a Bitcoin Cash address, the funds will be permanently lost!
If you need any assistance, please contact our Bitcoin team anytime on Live Chat.