Why you may be asked to send documents

From time to time you may be requested to send copies of your ID or other documentation such as your credit card (if you used one to deposit), a bank statement, a utility bill, or others.

For security reasons, documentation is needed to complete standard account reviews or to facilitate the processing of withdrawals.

All documentation is submitted through the Cashier, by going to the Account → Verifications section. In all cases when documents are required, you’ll be informed either through messaging in the Cashier, via email or by an agent on Live Chat.

We appreciate your cooperation with this. Please keep in mind we only ask for documentation to prevent fraud and to ensure the security of your account.

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