The maximum size allowed is 4 MB per document. If the document was too large, you’ll need to reduce the file size and resend the image(s) to us. Here a few tips on how to do this:
► ZOOM IN - If your photo contains extra background space, zoom in closer so that the image shows only your ID or document.
► COMPRESS - Another option is to compress the file using an app or website.
- Visit your App Store and download an app called 'Compress Images’
- Launch it, tap the "+" button and select the photos you want to compress.
- Go to the site: https://www.fonepaw.com/photo-compressor/
- Tap '+ Add Images' and select the photos
If you need any assistance with this, or anything else, feel free to contact us on Live Chat.